Meadows Behavioral Healthcare Continuing Education Grievance Procedure

Meadows Behavioral Healthcare (MBH) is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. MBH will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Continuing Education Chairman, in consultation with the members of the Continuing Education Committee and MBH Ethics Committee Chairman.

While Meadows Behavioral Healthcare goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of MBH event staff which require intervention and/or action on the part of these staff members or a representative of MBH. This procedural description serves as a guideline for handling such grievances.

When a participant files a grievance, either orally or in written format, and expects action on the complaint, the following actions will be taken.

1. If the grievance concerns issues regarding on-site problems or problems having to do with human error, every effort will be made to immediately correct/resolve the problem.
2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Continuing Education Chairman will then pass these comments on to the presenter, assuring the confidentiality of the grieved individual. In addition, the grievance will be reviewed at the next meeting of The Meadows Continuing Education Committee for the purpose of future planning and grievance mitigation.
3. If the grievance concerns an event offering, its content, level of presentation, or the facilities in which the event was offered, the event staff member in charge will mediate and will be the final arbitrator. If the participant requests action, the staff member in charge will decide upon an appropriate adjustment, as is possible in the moment. If no corrective action can be taken immediately, the staff member in charge will bring the grievance to the Continuing Education Committee for further action. Possible corrective actions might be the provision of credit for a subsequent offering, or a partial or full refund of any fees involved. Any such request, or the grievance, will be decided on a case-by-case basis, with legal, ethical, and “goodwill” considerations at the forefront.
4. If the grievance concerns The Meadows continuing education program in a specific regard, the Continuing Education Chairman will attempt to arbitrate.

To submit a complaint, or if you have additional questions, please contact Cindy Warren, Program Administrator:

Email: [email protected]
Phone: 928-232-0435
Mail: Meadows Behavioral Healthcare, 3400 North Sabin Road, Wickenburg, AZ 85390